Responsible
Gaming at lukybd

At lukybd, responsible gaming is not a checkbox — it is a core principle that shapes every part of how our platform operates. We understand that while the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh enjoy gaming purely as entertainment, a small number of individuals may develop problematic gambling behaviours over time. For those players, early intervention and the right support tools can make a profound difference.

lukybd has built a comprehensive responsible gaming framework that places practical controls directly in the hands of every registered player. From the moment you create your account, you have access to deposit limits, session time-outs, cooling-off periods, and a full self-exclusion programme — all manageable through your account settings or via our round-the-clock support team.

We are committed to providing a safe, fair, and transparent gaming environment. lukybd never targets vulnerable individuals with promotional material, and we actively monitor player behaviour for patterns that may indicate problem gambling. When such patterns are detected, our support team may reach out proactively to offer assistance and point affected players towards appropriate resources.

Whether you play cricket betting markets during the BPL or T20 World Cup, spin slots, or enjoy live casino games, lukybd wants every session to be one you have actively chosen — planned, budgeted, and fully under your control. The golden rule is simple: only ever gamble with money you can comfortably afford to lose, and never chase losses.

The lukybd platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh — whether in Dhaka, Mymensingh, Cox's Bazar, Barisal, Rangpur, or anywhere else in the country.

lukybd enforces a mandatory Know Your Customer (KYC) verification process for all registered accounts. During KYC, you will be asked to submit a valid government-issued identification document — such as your National ID card or passport — to confirm that you meet the 18+ age requirement. Accounts that cannot be verified as belonging to an adult will be suspended and any funds held pending will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) after review.

If you are a parent or guardian and you believe a minor in your household may have accessed the lukybd platform, please contact our support team immediately via Live Chat or WhatsApp. We will investigate and take swift action. We also strongly recommend the use of parental control software on any shared device to prevent underage access to gambling platforms.

One of the most effective responsible gaming tools available on the lukybd platform is the ability to set personal deposit limits. Deposit limits allow you to cap the total amount you can add to your lukybd account within a defined time period, helping you stay within a budget you have deliberately chosen in advance — before the excitement of a live match or a winning streak can influence your decisions.

lukybd supports the following deposit limit configurations, all denominated in Bangladeshi Taka (৳):

• Daily Deposit Limit: Set a maximum ৳ amount you can deposit within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: Cap your total deposits across a rolling seven-day window, giving you a broader view of your weekly spending.
• Monthly Deposit Limit: Set a hard monthly ceiling on deposits — ideal for players who prefer to budget on a monthly basis alongside their other financial commitments.

Deposit limits take effect immediately when you reduce them, which means if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies right away. Increasing a limit, by contrast, is subject to a 72-hour cooling-off period — this deliberate delay protects you from making impulsive decisions during a losing session. To set or update your deposit limits, visit your account settings or contact the lukybd support team via Live Chat.

Sometimes all a player needs is a short break. lukybd's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, place bets, deposit funds, or access any gaming features on the lukybd platform.

Available time-out durations on lukybd are:

• 24 Hours: A one-day pause — useful if you feel you have been playing for longer than intended on a given day.
• 7 Days: A one-week break — suitable after a difficult session or during a busy period in your personal or professional life.
• 30 Days: A full calendar month away from the platform — a meaningful cooling-off period that gives you space to reassess your relationship with gaming.
• Custom Duration: Contact the lukybd support team to arrange a custom time-out period that suits your individual needs.

Time-out requests submitted via Live Chat are processed within one hour during business hours (08:00–24:00 BST) and within two hours overnight. During your time-out, lukybd will also suspend any promotional communications to your registered mobile number and email address. Your account balance and any pending withdrawals are preserved throughout the time-out period.

Self-exclusion is the strongest protective measure available on the lukybd platform. When you self-exclude, your account is permanently locked for the duration you choose, and lukybd makes a firm commitment not to accept any new registration from you during that period — even if you contact us requesting reactivation.

lukybd's self-exclusion programme offers the following minimum exclusion periods:

• 6 Months: The minimum self-exclusion period, which cannot be reduced once activated. This period will not be shortened under any circumstances.
• 1 Year: A twelve-month exclusion for players who recognise they need a longer structured break.
• 3 Years: A long-term exclusion period suitable for players with serious concerns about their gambling behaviour.
• Indefinite / Permanent: A permanent exclusion with no end date. Reactivation requests for indefinite exclusions require a minimum waiting period of five years and a formal review process with our responsible gaming team.

To activate self-exclusion, contact the lukybd responsible gaming team via Live Chat or WhatsApp and state clearly that you wish to self-exclude and the duration you require. Our team will process your request immediately — within 24 hours at the absolute latest — and confirm the exclusion in writing. All promotional communications will cease immediately upon activation of self-exclusion.

Any account balance remaining at the point of self-exclusion will be returned to you via your registered bKash, Nagad, Rocket, or bank transfer account within five working days, after standard KYC checks are completed.

Not sure whether your gambling habits are cause for concern? The following questions are based on internationally recognised problem gambling screening tools. Answer them honestly — there is no score and no judgement. If you find yourself answering "yes" to several of these questions, we strongly encourage you to reach out to the lukybd support team or one of the external support resources listed below.

If you or someone you know is struggling with gambling-related problems, seeking help early is the most important step you can take. The following types of organisations and resources can provide confidential, non-judgmental support for individuals and families affected by problem gambling in Bangladesh and beyond:

• Kaan Pete Roi (Bangladesh): A volunteer-run emotional support and crisis helpline available for people in Bangladesh facing mental health challenges, including gambling-related distress. Available via phone and online chat.
• National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates a national mental health helpline. Contact your nearest government hospital or health centre for the current helpline number in your division.
• Gamblers Anonymous: An international fellowship of men and women who have shared their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling problem.
• Local Mental Health Services: The National Institute of Mental Health (NIMH) in Dhaka, and divisional hospitals in Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, and Mymensingh, all offer mental health counselling services that can address problem gambling.
• Family and Community Support: Speaking to a trusted family member, religious leader, or community elder is a deeply respected first step in Bangladeshi culture. You do not have to face this alone.

lukybd will never discourage a player from seeking help or accessing these resources. We actively support any player who reaches out for assistance and will cooperate fully with counsellors, family members, or support workers acting on behalf of a player who has consented to their involvement.

The lukybd responsible gaming and player support team is available around the clock to assist with any concern — from setting deposit limits to activating a full self-exclusion. All communications are handled in English and treated with complete confidentiality.